Frequently Asked Questions |

Frequently Asked Questions | post thumbnail image

About Subscription

1. PRO Version & Subscription Types

Subscriptions are automatically charged for each billing period (be it monthly, annually, or another period), and you may be charged within 24 hours before the start of each billing period. Monthly subscription: 1. Unlimited swaps 2. Unlimited number of private photo uploads 3. 20 private video/GIF Uploads 4. Give priority to treatment 5. No watermark Annually subscription: 1. Unlimited swaps 2. Unlimited number of private photo uploads 3. 20 private video/GIF uploads 4. Give priority to treatment 5. No watermark Issuance time: On next month’s natural day, for example, benefits will be issued on the 10th of the following month if you purchase a membership on the 10th of this month.

2. What Subscription Plans Are There?

The subscription plans include a one-month plan and a one-year plan. Check the pricing page of for detailed information. Monthly Plan The monthly plan costs $19.99, but you can still enjoy a 50% discount, which is equivalent to the current $9.99. This discount is only valid for a limited time, so now is the best time to subscribe. Annual Plan The fee for the first year of the 12-month program is $99.99. It offers a 50% discount price, which is equivalent to $49.99, and it will return to the normal cost of $99.99 in the subsequent annual plans. Premium Users Premium users can swap videos, GIFs, and photos for free, and upload photos without restriction.

Click and check pricing details:

3. How to Cancel Subscription?

1) If you subscribe through PayPal, you can manage and cancel it through the settings menu. Go to the cogwheel button (if you’re on a PC). From there, navigate to the “Payments” tab and then go to “Manage Automatic Payments”. You’ll see all your valid payments for the order. Then, you can view all active subscriptions to any vendor or service. For example, Hulu, Netflix, etc. Click it and you should see a ‘cancel’ option. You can click HERE to finish the cancellation on PayPal. 2) If you pay through credit cards, there should be a way to check the payment status on the portal of your CC provider (the bank should recognize it as an automatic monthly payment, etc.). After you complete the cancellation, we will send you an email to confirm. Now, if you can’t find a way to cancel it on the CC provider’s portal, we advise you to call the CC portal to stop charging. If you are not satisfied with the results of your face swap, you can contact customer service for help.

About Payment and Refund

1. The Payment Prompts Pending

Pending means that you have withdrawn from the payment when your order is not completed, which means that the order has not been successful and will be automatically cleared after a few hours.

2. Payment Problems/Inability to Make Payment

Please contact PayPal customer service: 1. PayPal has not been activated in some regions. 2. If your credit or debit card is unavailable, please replace it.

3. How to Get a Refund?

We cannot process refunds directly. 1) If you subscribe through PayPal, you can submit a refund ticket via PayPal. 2) If you pay through a credit card, you must have received a credit card notification in your mailbox when you subscribed, and there should be a button to submit your application.

About Upload

1. Possible Causes of Upload Failure

If the file you uploaded is unclear, the face will not be detected, and the upload will fail. Here are some common reasons why uploading fails: 1. Part of the face, especially the eyes, is covered. 2. Only one side of the face is shown. 3. The faces are too small. 4. The lights are too dim. 5. Video pixels are too low (too blurry). 6. There are too many faces in one scene/picture (leading to error). 7. Video or photo size is larger than 1920 x 1920. Ensure the quality and clarity of the video and target faces. The target person should appear with high precision, without blurring, or moving, and the subject is facing the front.

2. What Kinds of Files Do I Need to Upload?

You need to upload a video file, GIF file, or image file.

Size of frame rate: 25-60 frames Maximum file size: 100 Mb Maximum duration: 120s Format: MP4, MOV, Avi, etc.

4. What Will Happen When I Upload a Single-sided or Covered Photo?

The system rejects any form of unclear photos, especially the ones with the face covered or only one side of the face viewed. Besides, the system will not be able to detect the face when it is covered by glasses and other items.

Data and Account

1. Login Methods

There are three ways to log in: Google, Facebook, and email. Please remember the way you registered when you first entered the website, otherwise, you will have multiple accounts.

2. How to Delete My Deepfake Data?

Your data will be automatically deleted after 7 days. All creations on our website can only be viewed and shared by yourself. Your uploaded videos will be saved in your own records. The photos uploaded and changed faces will be deleted within seven days. And you can choose to delete the video you uploaded. We won’t record any of them.

3. How to Delete an Account?

We do not have the function of deleting accounts. You can delete uploaded videos or your creations on the website. There is no backup in our system. In other words, your creations will expire after 7 days, and any deletion of your creations or uploaded original materials is permanent. If you are still not sure about your data, you can contact customer service and send your registered email to clear your registration record.

4. What If I Am Not a Member but There’re Credits on the Account?

You can upload videos using credits, but you can only swap faces twice a day for free.

5. Is Safe?

Yes! will only keep your basic information like Account ID and membership status for Customer Service. Your uploads and creations data will not be collected.


1. Encounter Bugs While Using

This is definitely not what we want our customers to experience. Please provide more details, maybe screenshots or recorded videos of the problem you encountered, as well as your account ID and your mobile phone model, so that we can help solve the problem.

2. Can I Access Your Website on a Mobile Device?

Yes, our website is mobile-friendly.

3. How to Contact the Support Department?

Should there be any questions, please contact us through the following channels:




Twitter: @deepswapweb

Instagram: @deepswap_web

YouTube: @DeepSwap

Facebook: @DeepSwap

TikTok: @deepswap_official

You can also follow us through all our social handles for updates and connect closer with our services.

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