Frequently Asked Questions |



About Subscription

1. PRO Version & Subscription Types

As a  member, you will get 20 credits per month for uploading videos or gif, 1 GIF=1 credit, 15s video=1 credit. You can upload pictures without limit. Subscriptions are automatically charged each billing cycle (month/year). You will be billed within 24 hours before the start of each billing cycle.

Monthly subscription:

  1. Unlimited to upload photo and face swap
  2. 20 credits per month
  3. Higher priority in AI queue
  4. No watermark

Annually subscription:

  1. Unlimited to upload photo and face swap
  2. 20 credits per month
  3. Higher priority in AI queue
  4. No watermark

Issuance time:

On next month’s natural day, for example, benefits will be issued on the 10th of the following month if you purchase a membership on the 10th of this month.

2. What Subscription Plans Are There?

The subscription plans include a one-month plan and a one-year plan. Check the pricing page of for detailed information.

Monthly Plan

The monthly plan costs $19.99, but you can still enjoy a 50% discount, which is equivalent to the current $9.99. This discount is only valid for a limited time, so now is the best time to subscribe.

Annual Plan

The fee for the first year of the 12-month program is $99.99. It offers a 50% discount price, which is equivalent to $49.99, and it will return to the normal cost of $99.99 in the subsequent annual plans.

Premium Users

Premium users can swap videos, GIFs, and photos for free, and upload photos without restriction.

Click and check pricing details:

Deepswap Pricing

3. How to Unsubscribe

If you are not satisfied with the face-swapping results, you can contact customer service for help.

1) Unsubscribe via PayPal Activity Management:

Activity >select the Recurring payment to DEEPART > check the Transaction details > click View Recurring Payment Details> manage automatic payments> select cancel

2) Unsubscribe via Credit Card:

If you pay by credit card, we recommend you to call the CC portal to stop the charge. 

4. Risk Control Rules

Pro users:

  • Unlimited number of face changes (per day): 100 times after triggering the first risk control, the cooling time is 15 minutes, and then every 15 face changes again trigger the cooling.
  • Unlimited photo uploads (per day): The first risk control will be triggered after 200 uploads, with a cooling time of 5 minutes, and then every 50 uploads will trigger the cooling again.
  • Total maximum number of face changes for a single video upload: 50 times.

About Payment and Refund

1. The Payment Prompts Pending

Pending means that you have withdrawn from the payment when your order is not completed, which means that the order has not been successful and will be automatically cleared after a few hours.

2. Payment Problems/ Inability to Make Payment

Please contact PayPal customer service:

  1. PayPal has not been activated in some regions.
  2. If your credit or debit card is unavailable, please replace it.

3. How to Get a Refund?

If it is for other reasons or if you insist on a refund, please refer to our Refund Policy and fill out the Feedback Form accordingly.

We need to remind you that refunds are not available for credits that have already been used. If you purchased credits at a discounted price, we will calculate the used credits at the rate of $1/credit, and then refund the unused ones. If the refund you request exceeds the amount of credits you have left, your account will be blocked.

About Upload

1. Possible Causes of Upload Failure

In Deepswap file upload, f the file you uploaded is unclear, the face will not be detected, and the upload will fail. Here are some common reasons why uploading fails:

  1. Covering part of the face, especially eyes.
  2. Only one side of the face is shown.
  3. The faces are too small.
  4. The lights are too dim.
  5. Video pixels are too low (too blurry).
  6. There are too many faces in one scene/picture (leading to error).
  7. Video or photo size is larger than 1920 x 1920.
  8. Ensure the quality and clarity of the video and target faces.

 The target face should appear with high precision, without blurring, or moving, and the subject is facing the front.

2. What Kinds of Files Do I Need to Upload?

You need to upload a video file, GIF file, or image file.

Please refer to the following upload requirements

  • Maximum input resolution: 1920*1920
  • Maximum output resolution: 1280*1280
  • Video formats: MP4, MOV
  • Image format: .PNG, .JPG, .JPEG
  • Frame rate: 25-60
  • Maximum video size and length: 100MB/120s
  • Long video upload maximum size and length: 500MB/10min

4. What Will Happen When I Upload a Single-sided or Covered Photo?

The system rejects any form of unclear photos, especially the ones with the face covered or only one side of the face viewed. Besides, the system will not be able to detect the face when it is covered by glasses and other items.

Data and Account

1. Login Methods

There are three ways to log in Deepswap: Google, Facebook, and email. Please remember the way you registered when you first entered the website, otherwise, you will have multiple accounts.

2. How to Delete My Deepfake Data?

Your data will be automatically deleted after 7 days. All creations on our website can only be viewed and shared by yourself. Your uploaded videos will be saved in your own records. The photos uploaded and changed faces will be deleted within seven days. And you can choose to delete the video you uploaded. We won’t record any of them.

3. How to Delete an Account?

We do not have the function of deleting accounts. You can delete uploaded videos or your creations on the website. There is no backup in our system. In other words, your creations will expire after 7 days, and any deletion of your creations or uploaded original materials is permanent. If you are still not sure about your data, you can contact customer service and send your registered email to clear your registration record.

4. What If I Am Not a Member but There’re Credits on the Account?

You can upload videos using credits, but you can only swap faces twice a day for free.

5. Is Safe?

Yes! will only keep your basic information like Account ID and membership status for Customer Service. Your uploads and creations data will not be collected.

Read More: Deepfake Safety: Is Deepswap Safe?


1. Encounter Bugs While Using

This is definitely not what we want our customers to experience. Please provide more details, maybe screenshots or recorded videos of the problem you encountered, as well as your account ID and your mobile phone model, so that we can help solve the problem.

2. Can I Access Your Website on a Mobile Device?

Yes, our website is mobile-friendly.

3. How to Contact the Support Department?

Should there be any questions, please contact us through the following channels:

You can also follow us through all our social handles for updates and connect closer with our services.

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