Frequently Asked Questions |



About Subscription

1. PRO Version & Subscription Types

As a  member, you will get 20 credits per month for swapping videos or gif, 1 GIF=1 credit, 15s video=1 credit. You can upload pictures and videos without limit. Subscriptions are automatically charged each billing cycle (month/year). You will be billed within 24 hours before the start of each billing cycle.

Monthly subscription:

  1. Unlimited to upload photo and video
  2. 20 credits per month
  3. Higher priority in AI queue
  4. No watermark

Annually subscription:

  1. Unlimited to upload photo and video
  2. 20 credits per month
  3. Higher priority in AI queue
  4. No watermark

Issuance time:

On next month’s natural day, for example, benefits will be issued on the 10th of the following month if you purchase a membership on the 10th of this month. (Once the subscription service is enabled, the renewal function will be activated by default.)

2. What Subscription Plans Are There?

The subscription plans include a one-month plan and a one-year plan. Check the pricing page of for detailed information.

Monthly Plan

The monthly plan costs $19.99, but you can still enjoy a 50% discount, which is equivalent to the current $9.99. This discount is only valid for a limited time, so now is the best time to subscribe.

Annual Plan

The fee for the first year of the 12-month program is $99.99. It offers a 50% discount price, which is equivalent to $49.99, and it will return to the normal cost of $99.99 in the subsequent annual plans.

Premium Users

Premium users can upload videos, GIFs, and photos for free, and upload without restriction.

Click and check pricing details:

Deepswap Pricing

3. How to Unsubscribe

If you are not satisfied with the face-swapping results, you can contact customer service for help, or

1) Unsubscribe via PayPal by Yourself:

Activity >select the Recurring payment to DEEP CREATION > check the Transaction details > click View Recurring Payment Details> manage automatic payments> select cancel

2) Get Support from Us:

You coluld fill out the Form to cancel your recurring payment. (We usually process your submitted application form within 30 days)

4. Free Credit Giveaways

We host free credit giveaways in our official Discord server. Join the Discord community now so you don’t miss out on all the fun events!

5. Pro Member Still Requires Payment 

If you purchase our membership, you can enjoy the monthly benefits we provide. However, due to the limited computing resources of our servers, even if members exceed their monthly benefits, they still need to pay extra. 

6. Self-Check Benefits Issues Guide 

If you find that your membership or points benefits have not been issued after completing the transaction, it is recommended that you first go to the page to check your transaction status and benefit issuance. If there is any discrepancy between the record and the actual situation, please contact our customer service as soon as possible for assistance. 

7. About Membership Status 

The three types of membership status are: 

  1. Activated – means you are a subscribed member and the automatic renewal function is activated. 
  2. Canceled – means you are a subscribed member but the automatic renewal function has been turned off. 
  3. Expired – means your subscription has expired and the automatic renewal function cannot be renewed due to abnormal transaction status.

About Payment and Refund

1. The Payment Prompts Pending

Pending means that you have withdrawn from the payment when your order is not completed, which means that the order has not been successful and will be automatically cleared after a few hours.

2. Payment Problems/ Inability to Make Payment

Please contact PayPal customer service:

  1. PayPal has not been activated in some regions.
  2. If your credit or debit card is unavailable, please replace it.

3. How to Get a Refund?

If it is for other reasons or if you insist on a refund, please refer to our Refund Policy and fill out the Feedback Form accordingly.

We would like to inform you that refunds we can only process a refund if you have not used any credits. If you have used any credits, we will not be able to process the refund. After the dispute, you will be blocked definitively from our website, free and premium service.

4. Wrong Subscription Plan Purchased 

If you have purchased the wrong subscription plan, don’t worry because we have a solution for you. You can submit a refund request through PayPal and once your refund is complete, you can repurchase the correct subscription plan. 

5. After Canceling Subscription/ Refund 

We understand that you may have concerns about your refund request. Once you have submitted a refund request for goods or services through Google online forms or PayPal, our staff will usually process your request within 30 days. Even if there is a delay in canceling the subscription and a second subscription is made, you do not need to worry. You can initiate a refund again to recover losses. 

About Upload

1. Possible Causes of Upload Failure

In Deepswap file upload, if the file you uploaded is unclear, the face will not be detected, and the upload will fail. Here are some common reasons why uploading fails:

  1. Covering part of the face, especially eyes.
  2. Only one side of the face is shown.
  3. The faces are too small.
  4. The lights are too dim.
  5. Video resolution or bitrate is too low (too blurry).
  6. There are too many faces in one scene/picture (leading to error).
  7. Video or photo size is larger than 1920 x 1080.
  8. Ensure the quality and clarity of the video and target faces.

The target face should appear with high precision, without blurring, or moving, and the subject is facing the front.

2. What Kinds of Files Do I Need to Upload?

You need to upload a video file, GIF file, or image file.

Please refer to the following upload requirements

  • Maximum input resolution: 1920*1080
  • Maximum output resolution: 1280*1280
  • Video formats: MP4, MOV
  • Image format: .PNG, .JPG, .JPEG
  • Frame rate: 25-60
  • Maximum video size and length: 100MB/120s
  • Long video upload maximum size and length: 500MB/10min

4. What Will Happen When I Upload a Single-sided or Covered Photo?

The system rejects any form of unclear photos, especially the ones with the face covered or only one side of the face viewed. Besides, the system will not be able to detect the face when it is covered by glasses and other items.

5. Inappropriate Content Detected

Based on our terms of service, we strictly prohibit users from uploading any form of material that includes children or animals. Frequent triggering of this prompt will greatly increase the chance of your account being banned. Please be sure to pay attention.

Data and Account

1. Login Methods

There are three ways to log in Deepswap: Google, Facebook, and email. Please remember the way you registered when you first entered the website, otherwise, you will have multiple accounts.

2. How to Delete My Face Swapping Data?

Your data will be automatically deleted after 7 days. All creations on our website can only be viewed and shared by yourself. Your uploaded videos will be saved in your own records. The photos uploaded and changed faces will be deleted within seven days. And you can choose to delete the video you uploaded. We won’t record any of them.

3. How to Delete an Account?

We do not have the function of deleting accounts. You can delete uploaded videos or your creations on the website. There is no backup in our system. In other words, your creations will expire after 7 days, and any deletion of your creations or uploaded original materials is permanent. If you are still not sure about your data, you can contact customer service and send your registered email to clear your registration record.

4. What If I Am Not a Member but There Are Credits on the Account?

You can upload videos using credits, but you can only swap faces twice a day for free.

5. Is Safe?

Yes! will only keep your basic information like Account ID and membership status for Customer Service. Your uploads and creations data will not be collected.


1. Encounter Bugs While Using

This is definitely not what we want our customers to experience. Please provide more details, maybe screenshots or recorded videos of the problem you encountered, as well as your account ID and your mobile phone model, so that we can help solve the problem.

2. Can I Access Your Website on a Mobile Device?

Yes, our website is mobile-friendly.

3. How to Contact the Support Department?

Should there be any questions, please contact us through the following channels:

You can also follow us through all our social handles for updates and connect closer with our services.

4. Benefits of Joining Discord

We are excited to announce that you can now submit service tickets and receive support not only through email but also by joining the Deepswap community on Discord. Our Discord community offers efficient and high-quality service ticket handling, ensuring a smooth and enjoyable experience for our customers.

In addition to our top-notch support, our Discord community also hosts various events and activities with attractive prizes and rewards. We invite you to join us and take advantage of all the benefits our community has to offer.

We look forward to seeing you on Discord!

5. How to Efficiently Provide Feedback?

If you encounter any issues while using our product, here are some tips on how to efficiently provide feedback to our technical support team:

Save any evidence related to the issue such as videos or images as soon as possible.

Follow the instructions provided by our technical support team to avoid making the problem more complicated.

After the issue is resolved, please provide feedback to our technical support team. This will help us assist other users who may encounter similar issues. Depending on the situation, we may also offer compensation or rewards for reporting the issue.

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